Frequently Asked Questions
Everything you need to know about shopping with OzJack.
What are your shipping options and delivery times?
We offer standard and express shipping across Australia and internationally. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey.
What is your return and exchange policy?
OzJack offers a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on OzJack covered by a warranty?
Yes, all our products come with a standard manufacturer's warranty. If you receive a faulty or damaged item, please reach out to us immediately so we can arrange a replacement or refund.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of purchase, and we will do our best to accommodate your request.